256-bit Data Encryption
All your personal data and financial transactions are protected with 256-bit SSL encryption. Your sensitive information is never transmitted without full protection at all times.
Secure Data Storage
Your data is stored on protected servers with strict access controls, multi-layered firewalls, and round-the-clock security monitoring. Only authorised personnel can access user data.
User Privacy Controls
You have full control over your personal data. Request access, correction, or deletion of your data at any time through our responsive support team.
No Data Sales
Tamanjudi never sells, rents, or commercialises your personal data to any third party for marketing purposes without your explicit consent.
Legal Compliance
Tamanjudi's privacy policy fully complies with the Personal Data Protection Act and relevant international data protection regulations, ensuring your rights are always upheld.
Change Notifications
Any important updates to this privacy policy will be communicated to you via email or in-app notification on tamanjudi before the changes take effect.
1 Introduction
Welcome to tamanjudi's Privacy Policy page. This document transparently explains how tamanjudi Operations Limited ("we", "tamanjudi") handles your personal data when you use our platform at tamanjudi.vu or through our mobile app.
We understand that you entrust us with your personal information, and we do not take this responsibility lightly. Every decision about how we handle your data is made with your best interests as a user in mind.
This privacy policy applies to all information we collect through the website, mobile app, email communications, and any other channels related to the tamanjudi platform. By using our services, you agree to the practices described in this policy.
If you have any questions about how we handle your privacy, our support team is available via 24/7 live chat.
2 Personal Data We Collect
Tamanjudi collects only the data genuinely necessary to provide a safe, quality service. Below are the categories of data we collect and their purposes:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad / passport number | KYC verification, fraud prevention |
| Contact Information | Email address, phone number, residential address | Account communications, 2FA verification |
| Financial Information | Bank account details, deposit and withdrawal transaction records | Payment processing, AML compliance |
| Usage Data | Betting records, games played, active session times | Service improvement, responsible gaming |
| Technical Data | IP address, device type, web browser, operating system | Account security, unauthorized access detection |
| Cookie Data | Session cookies, preference cookies, analytics identifiers | User experience, platform analytics |
We do not collect sensitive data categories such as health information, religious beliefs, or political views unless required by law or you provide explicit consent.
3 How We Use Your Data
Every piece of data we collect is used for a specific and legitimate purpose. tamanjudi uses your information for the following purposes:
- Account management: Creating, verifying, and maintaining your account securely, including KYC processes and age verification.
- Transaction processing: Processing deposits, withdrawals, and all financial transactions on the platform efficiently and securely.
- Platform security: Detecting and preventing fraud, money laundering, unauthorized access, and activities that violate the terms of use.
- Service improvement: Analyzing usage patterns to improve platform performance, add new features, and enhance the overall player experience.
- Service communications: Sending important notifications related to your account, transactions, security updates, and policy changes.
- Responsible gaming: Monitoring wagering patterns to identify signs of problem gambling and providing appropriate support to players who need it.
- Legal compliance: Meeting legal and regulatory obligations, including reporting to relevant authorities when required.
4 Data Sharing With Third Parties
Tamanjudi does not sell or rent your personal data to any party. However, in operating the platform, we work with trusted service partners. Any data sharing is governed by strict data protection agreements.
Third parties that may receive your data within a limited scope:
- Payment processing providers: To facilitate deposits and withdrawals securely. They receive only the data required to process your transactions.
- KYC service providers: To verify your identity and age in line with the platform's compliance requirements.
- Platform analytics providers: Data is shared in aggregated, anonymised form for service improvement purposes only.
- Legal authorities: When required by a court order, applicable law, or a legitimate regulatory authority.
All third parties we work with are required to meet data protection standards equal to or higher than tamanjudi's own privacy policy. We carefully select our service partners and conduct regular assessments of their privacy practices.
5 Your Data Security
Protecting your data is tamanjudi's absolute priority. We invest in the latest security infrastructure and apply a layered security approach to keep your information safe at all times.
Technical and organizational security measures we implement:
- End-to-end encryption: All communications between your device and tamanjudi's servers are secured with TLS 1.3 protocol and 256-bit encryption.
- Two-factor authentication (2FA): An additional security layer that protects your account from unauthorized access even if your password is compromised.
- Active 24/7 monitoring: Our security team monitors suspicious activity in real time and responds swiftly to any threats.
- Strict access controls: Only authorised staff with a legitimate business need may access user data, and every access is logged and audited.
- Regular penetration testing: Our systems are regularly tested by independent security experts to identify and address any vulnerabilities.
- Secure backups: Critical data is regularly backed up to a secure, separate location to ensure service continuity.
While we take all reasonable precautions, no system can be guaranteed 100% secure. We encourage you to also take steps to protect your account, such as using a strong, unique password and never sharing your login credentials.
6 Cookies & Tracking Technologies
Tamanjudi uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
- Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled without affecting platform functionality.
- Performance Cookies: Collecting information about how you use the platform to help us improve performance and user experience.
- Functional Cookies: Saving your preferences such as language, region, and display settings to provide a more personalized experience.
- Analytics Cookies: Helping us understand how users interact with the platform as a whole through aggregated data that cannot identify individuals.
You can manage or disable cookies through your web browser settings. However, disabling essential cookies may affect the functionality and security of your account on the tamanjudi platform.
7 Your Rights as a User
As a tamanjudi user, you have the following rights regarding your personal data. We are committed to making it straightforward and hassle-free for you to exercise these rights.
Right of Access
Request a copy of all personal data we hold about you.
Right to Rectification
Correct any information that is inaccurate or incomplete.
Right to Erasure
Request deletion of your data, subject to legal obligations.
Right to Restriction
Restrict how we process your data in certain situations.
Right to Portability
Receive your data in a structured format for transfer to another service.
Right to Object
Object to the processing of your data for specific purposes, including direct marketing.
To exercise any of the above rights, please contact our support team via live chat. We will process your request within 30 calendar days. In complex cases, this period may be extended with prior notification to you.
8 Data Retention Period
Tamanjudi retains your personal data only for as long as necessary for the purposes stated in this policy or as required by law. Below are our data retention guidelines:
- Active account data: Retained for as long as your account is active and for the required period after account closure for compliance purposes.
- Financial transaction records: Stored for a minimum of 7 years in line with anti-money laundering (AML) legal requirements.
- KYC documents: Stored for the period specified by the regulatory authority, typically 5 years after account closure.
- Support communication logs: Stored for 2 years for reference and service improvement purposes.
- Analytics cookie data: Anonymised and deleted after 13 months.
Once the retention period expires, your data will be securely deleted or anonymised using methods that do not allow recovery.
9 Children's Privacy
The tamanjudi platform is intended exclusively for individuals who are of age 18 years and above. We do not intentionally collect or process any personal data from individuals under the age of 18.
If we find that we have unintentionally collected data from a minor, we will take immediate steps to:
- Closing the account in question immediately.
- Deleting all associated personal data.
- Returning any deposited funds, subject to investigation.
If you are aware that someone under the age of 18 has registered or used the tamanjudi platform, please notify our support team immediately via live chat.
10 Amendments to This Privacy Policy
Tamanjudi reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, applicable laws, or the services we offer. The "Updated" date at the top of this page indicates when the policy was last amended.
For significant changes that materially affect how we handle your data, we will:
- Sending a notification to your registered email address at least 14 days before the changes take effect.
- Displaying clear notices on the tamanjudi homepage and within the app.
- In the event of major changes, requesting re-confirmation of your consent the next time you log in.
Continued use of the platform after the effective date of any amendment constitutes your acceptance of the updated policy. We encourage you to review this page periodically.
11 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, we are here to help. Our privacy and support team operates 24 hours a day, 7 days a week.
You can reach us through the following channels:
- Live Chat: The fastest way to get an immediate response — available directly within the tamanjudi platform and app.
- Support email: [email protected] — for enquiries requiring detailed explanation or supporting documentation.
- FAQ page: Visit our FAQ page for answers to frequently asked questions about privacy and account security.
We are committed to responding to all privacy-related enquiries within 3 working days. For formal user rights requests, the processing period is up to 30 calendar days.
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